i hate queuing at the bank

one day i went to the bank to solve a simple problem. i arrived, got the password. 20 people were in front of me. i waited for two hours. when it was my turn, the girl looked at me and said "so... this is only solved by the app". i said "but i tried the app, it told me to come here". she looked at me, took a deep breath and said "yeah, that happens a lot". i left without solving anything and with the certainty that brazil is a simulation 🤡